Shelf Talker Support

Contact Support

support@shelftalkerapp.com

We reply to most messages within one business day. To get you a useful answer on the first reply, it helps if you include:

• The email address on your account
• Your device — iPhone or Android — and the app version, shown at the bottom of your profile
• What you expected to happen, and what happened instead
• A screenshot, if the problem is something you can see

Getting Started

Shelf Talker builds printable shelf talkers for wine and other bottled products. Pick a design from the home screen, fill in the wine’s details, and print or export it.

Every design leaves a one-inch fold line at the top so the finished card sits over the shelf edge. Keep your content below that line and it will fold cleanly.

Enter a wine once and it is saved to your product library, so the next design for that bottle fills itself in.

Printing and PDFs

You can print a single design or a whole batch in one job. Batch printing is the faster route for a shelf reset — choose the designs you want, and the app lays them out and sends them to your printer together.

If the printing happens somewhere else, export to PDF instead and send the file on.

If a printed card does not match what you saw on screen, tell us which design you used and send the PDF. That is usually enough for us to reproduce it.

Subscriptions and Billing

Shelf Talker is free to try. Essential and Pro subscriptions raise your design limits and unlock brand kits and team features.

Where you bought your subscription is where you manage it. We cannot cancel or refund a store purchase on your behalf — only the store can.

• Bought on an iPhone: Settings → your name → Subscriptions, or apps.apple.com/account/subscriptions.
• Bought on an Android device: Play Store → profile icon → Payments & subscriptions, or play.google.com/store/account/subscriptions.

If you paid and the app still shows you as unsubscribed, open your profile and tap Restore Purchases first. If that does not sort it, email us with the store you bought from and the date, and we will trace it.

Sharing and Collections

You can send a single design to someone by email, text, a link, or a QR code. Group several designs into a collection and you can share the whole list with one link.

Anyone can open a shared link in a browser — they do not need the app. You can put a password on a link, give it an end date, or switch it off entirely at any time.

Teams

Post a design to your team library as view-only or open to edits, so everyone works from the same card instead of several versions of it.

If you own an organization and need to transfer ownership, change seats, or remove a member who has left, email us and we will help.

Signing In to the App

You sign in inside the Shelf Talker app — with an email address and password, or with Apple or Google. If you first signed up with an email address and later sign in with Apple or Google using that same address, the two are linked to one account rather than creating a second one.

Forgotten your password? Use Forgot password on the app’s sign-in screen. If the reset email does not arrive, check your spam folder, then write to us.

To delete your account, see Delete Your Account. Note that deleting your account does not cancel a paid subscription — cancel that with the store separately.

Privacy and Your Data

What we collect, why, and how long we keep it is set out in our Privacy Policy. The terms you agree to when you use the app are in our User Agreement and License Agreement.

For privacy requests specifically, write to privacy@shelftalkerapp.com.