Delete Your Shelf Talker Account

What Deleting Your Account Does

Deleting your account removes your Shelf Talker profile and the content tied to it, including:

• Your account profile — name, email address, business name, and location and currency settings
• Every shelf talker design you have saved, along with its generated previews and PDFs
• Your folders and favorites
• Your brand kits
• Every image you have uploaded to your Image Library
• Your share collections, and any shares you created for other users

Designs that other people saved into their own accounts before you deleted yours remain in their accounts.

Option 1: Delete in the App

This is the fastest route if you still have the app installed and can sign in.

1. Open the Shelf Talker app and sign in.
2. Tap your profile photo in the top-left corner to open your profile.
3. Scroll to the bottom, to Danger zone.
4. Tap Delete Account.
5. If you sign in with an email address and password, re-enter your password to confirm. If you sign in with Apple, Google, or Microsoft, we will email you a confirmation link instead — your account is not deleted until you open that link and confirm.

Option 2: Request by Email

If you have uninstalled the app, cannot sign in, or would simply rather we handle it, email us and we will delete the account for you:

support@shelftalkerapp.com

Send the request from the email address on the account, and include the words “account deletion request” so we can route it quickly. If you cannot send from that address, tell us the email address on the account and we will contact you to verify your identity before deleting anything.

We confirm every request in writing. We aim to action requests within 30 days of verifying who you are.

The 90-Day Grace Period

When deletion is confirmed, your account is deactivated immediately — you are signed out, and the account can no longer be used. Your data is then held for 90 days before it is permanently erased.

That window exists so an accidental or regretted deletion can be undone. To restore your account during those 90 days, sign back in and make sure you have an active subscription; if you subscribed through the App Store or Play Store, that means restoring or resubscribing in the store.

Once the 90 days pass, the deletion is permanent and cannot be reversed. If you would prefer we erase your data immediately rather than wait out the grace period, say so in your email request and we will do that instead.

Cancel Your Subscription Separately

Deleting your Shelf Talker account does not cancel a paid subscription. Subscriptions are billed by whoever you bought them from, and only they can cancel the billing. Please cancel before or after deleting, whichever you prefer — but do cancel, or you may continue to be charged.

• Bought on an iPhone or iPad: cancel in your Apple account — Settings → your name → Subscriptions, or at apps.apple.com/account/subscriptions.
• Bought on an Android device: cancel in Google Play — Play Store → profile icon → Payments & subscriptions, or at play.google.com/store/account/subscriptions.
• Bought on our website: cancel from your account portal, or email us and we will cancel it for you.

What We Keep and Why

After your data is erased we retain only what the law requires us to keep — principally billing and transaction records, which tax and accounting rules oblige us to hold for a set period. These records are kept solely to meet those obligations and are not used to contact you or to build any profile of you.

We may also retain records of the deletion request itself, so that we can demonstrate we honored it.

For the full picture of what we collect and how long we hold it, see our Privacy Policy.

Team and Organization Accounts

If you own an organization that still has other members in it, the app will ask you to transfer ownership or remove the remaining members before it lets you delete your account. This protects your teammates from losing access to shared work without warning.

If you would rather we sort this out for you — including deleting the organization outright — email support@shelftalkerapp.com and we will take care of it.

Questions

If anything here is unclear, or you want to know exactly what data we hold about you before deciding, contact us at support@shelftalkerapp.com.